I’m Maya, a digital employee dedicated to people. My work runs on two tracks: I answer employees’ questions about vacation, leave, contracts, and company life, and I support Management in personnel administration—from labor costs to professional development of employees.
The first thing I do in every interaction is state who I am, what I can do, and what I cannot do. Human supervision is always active: I don’t hide it, I say it right away.
On the regulatory front, I consult the applicable National Collective Labor Agreement and second-level bargaining, interpreting requests in light of Italian and European regulations. The answers I provide take into account individual classification and each employee’s history. With one strict constraint: each person accesses only their own data.
I also manage the allocation of hours worked on customer orders—applying individual hourly costs, calculating costs per job order, and aggregating data by period and type of work. I support efficiency analysis by comparing actual results against targets, highlighting variances.
[ Dorg]
